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pynk.com.au
Terms of
Service
General
Pynk is a subsidiary of Total Finance Management QLD (ABN 27 100 646
857). Our company is Australian owned and based In Brisbane, Queensland.
A) Contact Information
At anytime you have a query with your service or you require more
information on the goods and services Pynk provides; we can be reached
through the following means:
| Phone: |
1300 767 717 |
| Fax: |
1300 852 277 |
| Email: |
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| Address: |
Pynk
Level 1 / Firhall Building
135 Wickham Tce
Spring Hill, QLD
4000 |
B) Description of Goods
Details on each of the products and services are available from the
relevant pages within this site. Plans and promotions shall list the
relevant plan information, such as call rates, plus the terms and
conditions applicable to that plan or promotion. Pages for handsets and
other products list information on the handset such as features, side
and general specifications. If more information is required we recommend
you check the manufactures website.
C) Shipping & delivery practices
Depending on what Pynk services you are a customer of, delivery can take
several different forms.
Mobile Services:
Mobile telecommunications services are provided to you via a
Subscriber Identity Module, or SIM card that is installed inside the
mobile handset. This SIM card is what allows you to connect to the
network, make and receive calls, messages and other mobile services that
you are subscribed to.
Landline & Internet Services:
Landline telecommunications services (including internet services)
are provided via fixed phone lines via the relevant provider’s carriage
service. The installation of additional cabling or outlets is not
required to connect to our services. Connection to internet services may
incur call charges depending on your particular setup.
Physical products and Gifts:
Physical products, such as mobile handsets, accessories and some
gifts will be shipped to you by the most appropriate means. This may be
(but not limited to) delivery via Australia Post, Toll or other freight
& courier service providers. Products are sent Registered, Express or an
equivalent, depending on the carrier.
Gifts such as holidays or other redeemable gifts come in the form of a
booklet or voucher and are subject the relevant terms and conditions.
External links to information on gifts can be found at the bottom of
this page.
D) Currency
All prices are quoted / listed in Australian Dollars ($AUD) unless
otherwise specified. Pricing provided is inclusive of GST if the
relevant product or service is subject to the Goods and Service Tax.
E) Total cost of goods
Communications Services:
As services are charged based on customer’s usage, a total cost cannot
be accurately given. However as a guide, the total minimum cost for
contracted services is provided in the Terms and Conditions of the
service. It is recommended that customers monitor their usage to limit
the cost of services.
Products & Gifts
Cost of mobile handsets, electronic goods and other products is relevant
the particular item. Additional costs, such as freight or insurance, may
be applicable.
F) Accepted Card Types
| Pynk accepts the following credit
cards: |
Visa |
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MasterCard |
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Bankcard |
G) Customer service policies
At Pynk we maintain a high level of customer service and satisfaction
through ongoing training and monitoring of all customer services
representatives. Our goal is to have all customer enquiries dealt with
in a manner that is professional and to the satisfaction of the
customer. If the representative is unable to help to customer to their
satisfaction, supervisors and managers are available to rectify any
issues. Alternatively customer can contact us at to
express their concerns.
H) Export Restrictions
Mobile and landline services, associated promotions and specials are
only available to residents of Australia; however mobile services may be
used outside of Australia via International Roaming.
I) Refund / Return Policy
As services are charged based on customer’s usage, refunds are not
available for telecommunications costs incurred. If billing errors
exists then we shall take steps to rectify the problem as soon as we are
aware of it.
J) Consumer Data Policies
For the purpose of carrying on business (including relevant online
services), you may be requested to provide personal data such as, but
not limited to, the following, without which it may not be possible to
satisfy your request:
a. Your name;
b. Contact details, including contact name and telephone number or email
address;
c. Information for the verification of identity, including
identification type and identification number;
d. Your age and date of birth; and
e. Your service usage data.
The personal data of the client may be used for the following purposes:
a. processing an application for one of our services;
b. the normal management, operation and maintenance of the online
payment system, including audits;
c. designing new or improving existing services provided by us, our
subsidiaries and our affiliates (that is, any other entity which
directly or indirectly controls us, is controlled by us, or is under
common control with us) for customers' use;
d. marketing of goods and/or services by us, our subsidiaries or our
affiliates
e. communication by us to you;
f. investigation of complaints, suspected suspicious activity and
research for service improvement;
g. prevention or detection of crime;
h. disclosure as required by law;
i. as a source of information
K) Security on card payments.
Online payments are securely processed by SecurePay
SecurePay's Payment Servers take advantage of Firewall protection and IP
restriction, limiting server access only to trusted parties.
Transaction data, including customers' credit card details, sent between
SecurePay clients and the SecurePay Payment System is encrypted using
128-bit PKI encryption, which is considered realistically unbreakable.
Secure data entered into the SecurePay website is also encrypted using a
128-bit SSL certificate provided by Thawte.
Customers' credit card numbers are never openly stored within the
SecurePay System. Transaction data is stored with a truncated PAN-- an
abbreviated version of the credit card number --so that merchants can
still distinguish transactions, while full credit card details are never
stored.
In the case of Periodic Payments, where a customer's credit card number
must be stored, the PAN is encrypted using SecurePay's strong encryption
methods, and stored as a binary string, ensuring protection. This
encrypted number can only be decrypted by SecurePay's software, and is
never disclosed, even to system operators.
SecurePay ensures merchants' and their customers' security using only
the latest and strongest measures available. Research and development in
this area is continuous to keep SecurePay's Payment System up-to-date,
and truly secure.
L) Web site sessions
Our company's web servers may collect data relating to your online
session including your IP address and/or domain name, the use of which
is to provide aggregated, anonymous, statistical information on the
server's usage so that we may better meet the demands and expectations
of browsers to our websites.
The web servers may place a "cookie" on your machine and "cookies" are
small pieces of information that are stored by your browser on your
computer's hard drive. We use "cookies" to track use of our websites,
for example, to provide personalized services and/or maintain your
identity across multiple pages within or across one or more sessions.
This information may include, but is not limited to, relevant login and
authentication details as well as information relating to your
activities and preferences across our websites. Most browsers
automatically accept "cookies" but if you like, you can edit your
browser options to block them in the future but in doing so, you may be
unable to enter certain part(s) of our websites.
M) Links to other websites
Our site will, from time to time, contain links to other sites. Please
note that when you enter these other sites (using the links on our
website), you are entering a site for which the Pynk has no
responsibility. We work with each of these sites to maintain the same
level of confidentiality with respect to the customer’s information that
we provide under the terms of our personal data policy. However, we
cannot guarantee the same level of confidentiality. We recommend that
you read the personal data policy of these sites because they may have a
personal data policy that differs from ours.
Website Comments & Errors
Please direct any comments about this site to the
External links:
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